Pothole compensation claims

Pothole compensation claims fall but still average one every 18 minutes

Almost 29,000 drivers made claims against councils across Great Britain for damage caused to their vehicles by potholes in the last financial year.

Between them, the 200 (out of a total of 207) local highways authorities in England, Scotland and Wales which responded fully and in a standard format to FOI requests by the RAC Foundation dealt with 28,971 compensation claims in 2014/15.

This is roughly one claim every 18 minutes day and night, 365 days a year.

This compares with the previous financial year when drivers made 48,945 claims; one every 11 minutes.

Councils refused the bulk of claims, agreeing to pay out in just 25% of cases (down from 26% in 2013/14). However this average masks huge differences between councils. While Bury paid out in 88% of cases and Plymouth 86%, 21 councils paid out nothing at all.

However the average settlement amount for a successful claim was up from £286 to £294.

The figures do not take into account either the size of the authority or the traffic volumes on their roads and hence there is no assessment of the rate of claims per mile of road under management or rate of claims per vehicle mile.

The total value of successful claims was £2 million. This is the summary table (the full tables for all GB councils that responded, alphabetically and then ranked by number of claims received, are at the end of the press release):

	Claims received by local authority highways authorities			Number of successful claims			Percentage of claims that were successful			Value of successful claims
	2012/13	2013/14	2014/15	2012/13	2013/14	2014/15	2012/13	2013/14	2014/15	2012/13	2013/14	2014/15
England	38,839	42,943	25,348	9,101	9,872	6,143	24%	23%	26%	£3,560,720	£2,922,367	£1,876,056
Scotland	5,846	4,511	2,746	2,299	1,126	520	39%	25%	21%	£510,392	£228,161	£98,141
Wales	1,666	1,491	877	401	266	134	24%	18%	17%	£140,900	£72,960	£30,585
GREAT BRITAIN	46,351	48,945	28,971	11,801	11,264	6,797	24%	26%	25%	£4,212,012	£3,223,488	£2,004,782
Please note: the percentage of all claims that were successful is calculated by removing the number of ongoing claims

Steve Gooding, director of the RAC Foundation, said:

“One reading of these figures could be that local roads are in better condition than they were. But that does not square with councils’ own assessment that the road maintenance backlog is actually growing, not falling.

“It could instead be that many drivers are put off by the time involved in claiming against a council while councils themselves do their best to deter claimants coming forward. But 28,971 claims in one year is still a huge number – three an hour, every day of the year.

“Ahead of the general election an RAC Foundation poll found that the condition of roads and pavements was regarded as the number one transport issue amongst voters, just as it was back in 2010.

“Better roads don’t just benefit car drivers. While potholes are an inconvenience for those on four wheels, they can be a matter of life or death for those on two.

“By his own calculations the Chancellor has put the cost of tackling the road maintenance backlog at £8.6 billion. This is a number that needs to be at the front of his mind when he concludes his spending review in November.”

ENDS

Contact:

Philip Gomm – Head of External Communications – RAC Foundation

[email protected] | 020 7747 3445 | 07711 776448 | 020 7389 0601 (ISDN)

Notes to editors:

The RAC Foundation is a transport policy and research organisation that explores the economic, mobility, safety and environmental issues relating to roads and their users. The Foundation publishes independent and authoritative research with which it promotes informed debate and advocates policy in the interest of the responsible motorist.

The RAC Foundation is a registered charity, number 1002705.

This is a link to the annual ALARM survey of English councils which tries to quantify the road maintenance backlog:

http://www.asphaltindustryalliance.com/images/library/files/ALARM%202015/ALARM_survey_2015.pdf

According to the report one-time catch-up cost for bringing roads into a “condition from which longer term and cost-effective, planned preventative maintenance programmes could be put into place” was £12.6 billion for 2014/15, up from £12 billion the previous year.

This is a link to the RAC Foundation’s transport priority survey prior the May 2015 general election:

http://www.racfoundation.org/media-centre/potholes-still-number-one-transport-priority-public-march-2015

This is link to a full set of tables of all local authorities in Britain in both alphabetical order and ranked by number of claims received in 2014/15:

http://www.racfoundation.org/assets/rac_foundation/content/downloadables/GB_FOI_pothole_tables_2014_15.pdf

This is a link to English local authorities ranked by number of claims received in 2014/15:

http://www.racfoundation.org/assets/rac_foundation/content/downloadables/England_FOI_pothole_tables_2014_15.pdf

This is a link to Welsh local authorities ranked by number of claims received in 2014/15:

http://www.racfoundation.org/assets/rac_foundation/content/downloadables/Wales_FOI_pothole_tables_2014_15.pdf

This is a link to Scottish local authorities ranked by number of claims received in 2014/15:

http://www.racfoundation.org/assets/rac_foundation/content/downloadables/Scotland_FOI_pothole_tables_2014_15.pdf

The data we analysed came as a result of answers given by local authorities to these questions:

1) The total number of claims for vehicle damage caused by or attributed to the condition of your road network (such as potholes).

2) The total monetary value of the claims for vehicle damage caused by or attributed to the condition of your road network (such as potholes).

3) The total number of successful claims for vehicle damage caused by or attributed to the condition of your road network (such as potholes).

4) The total monetary value of the successful claims for vehicle damage caused by or attributed to your condition of the road network (such as potholes).

5) The administrative cost to your local authority of a single claim (regardless if it is successful or not).

6) The number of man-hours taken to administer these claims by your local authority (regardless if they are successful or not).

These are the full tables for all GB councils that responded; first alphabetically and then ranked by number of claims received. Note: there seems to be an anomaly with the data provided by Bournemouth Council.

Table 1: Alphabetical Local Authorities

GB		2014/15				2013/14				2012/13
*Local Authority*	*Rank based on 2014/15 number of claims*	*Number of claims*	Value of Successful Claims*	*Successful Claims*	% successful claims**	*Number of claims*	Value of Successful Claims**	*Number of Successful Claims*	% successful claims**	*Number of claims*	Value of Successful Claims*	*Successful Claims*	% successful claims**
Aberdeen City						120	£212	2	2%	115	£1,137	7	6%
Aberdeenshire	58	113	£11,495	26	23%	132	£9,314	27	21%	191	£7,962	38	20%
Angus	109	52	£1,535	10	19%	112	£541	4	4%	190	£1,369	5	3%
Argyll & Bute	131	35	£1,921	7	20%	74	£7,587	19	26%	76	£4,811	21	28%
Barking and Dagenham	183	9	£500	2	22%	15	£1,609	3	20%	23	£1,290	6	26%
Barnet	35	207	£40,333	90	43%	160	£32,253	77	48%	169	£27,910	69	41%
Barnsley	76	86	£5,799	32	37%	113	£6,226	23	20%	115	£6,451	20	17%
Bath and North East Somerset	59	111	£13,525	52	47%	133	£1,087	53	40%	113	£7,820	22	20%
Bedford	113	49	£1,789	5	17%	93	£7,256	10	15%	74	£1,932	3	4%
Bexley	200	0	£0	0		90	£6,165	5	7%	76	£498	2	3%
Birmingham	38	186	£4,217	19	10%	412	£8,412	26	6%	196	£380	1	1%
Blackburn with Darwen	142	29	£744	6	21%	37	£5,815	11	30%	32	£6,313	17	53%
Blackpool	195	3	£1,089	2	67%	19	£2,107	9	47%	20	£2,038	6	30%
Blaenau Gwent	184	8	£0	0	0%	23	£295	3	13%	9	£0	0	0%
Bolton	77	84	£19,063	68	81%	90	£20,523	77	86%	76	£24,093	57	75%
Bournemouth	143	28	£1,550	6	150%	63	£3,862	12	19%	63	£5,612	22	35%
Bracknell Forest	138	32	£0	0	0%	16	£232	1	6%	13	£0	0	0%
Bradford	55	131	£2,665	6	16%	144	£10,992	21	15%	150	£34,165	13	9%
Brent	69	95	£7,968	30	32%	179	£5,281	24	16%	119	£29,317	23	20%
Bridgend						66	£6,331	26	39%	118	£13,013	56	48%
Brighton and Hove	121	40	£2,140	8	30%	76	£3,383	5	7%	48	£3,050	3	6%
Bristol	86	75	£336	1	1%	119	£6,112	17	14%	121	£2,161	6	5%
Bromley	87	72	£770	3	6%	109	£9,264	43	39%	113	£12,673	53	47%
Buckinghamshire	18	461	£3,747	12	5%	1,063	£3,745	11	1%	1,110	£13,213	44	4%
Bury	60	110	£21,466	97	88%	177	£35,280	119	69%	185	£33,806	132	73%
Caerphilly	155	24	£1,633	2	8%	78	£1,714	13	17%	70	£3,030	11	16%
Calderdale	115	48	£4,737	8	38%	54	£3,849	4	7%	51	£150	2	4%
Cambridgeshire	22	324	£24,319	71	22%	485	£104,264	242	50%	175	£55,080	37	21%
Camden	173	15	£956	5	33%	21	£3,139	3	14%	24	£4,106	4	17%
Cardiff	37	188	£7,226	40	21%	248	£12,137	47	19%	241	£12,130	47	20%
Carmarthenshire	138	32	£218	1	3%	39	£90	1	3%	41	£501	6	15%
Central Bedfordshire	70	94	£13,626	12	13%	252	£10,246	34	14%	263	£14,313	48	18%
Ceredigion	181	10	£87	1	14%	9	£140	2	22%	5	£0	0	0%
Cheshire East	48	154	£1,477	2	1%	260	£7,799	15	6%	1,199	£133,434	308	26%
Cheshire West and Chester	41	180	£2,885	25	18%	229	£5,514	17	7%	322	£22,695	40	12%
City of London	196	2	£0	0	0%	3	£0	0	0%	0	£0	0	0%
Clackmannanshire	184	8	£0	0	0%	4	£1,457	1	25%	18	£0	0	0%
Conwy	176	14	£247	2	14%	18	£745	2	11%	15	£531	2	13%
Cornwall	7	782	£12,928	41	7%	735	£11,275	40	5%	410	£9,778	35	9%
County Durham	125	38	£367	2	5%	201	£2,497	14	7%	415	£7,116	21	5%
Coventry	107	53	£7,906	11	21%	108	£9,333	43	40%	150	£16,518	63	42%
Croydon	64	104	£84,453	18	17%	236	£14,201	46	20%	191	£18,458	53	28%
Cumbria	23	311	£19,321	52	26%	272	£16,801	41	15%	251	£11,136	51	20%
Darlington	155	24	£72	1	4%	32	£0	0	0%	84	£0	0	0%
Denbighshire	134	34	£782	4	12%	11	£5,781	11	100%	46	£2,153	6	13%
Derby	95	66	£599	2	10%	211	£8,136	8	6%	242	£12,455	12	7%
Derbyshire	10	595	£80,447	300	50%	614	£66,832	271	44%	707	£23,658	99	14%
Devon	6	927	£141,385	662	71%	899	£108,415	359	40%	633	£100,344	253	40%
Doncaster	104	56	£4,054	12	21%	72	£11,907	23	32%	135	£21,644	53	39%
Dorset	39	185	£73	1	1%	458	£972	3	1%	511	£4,854	15	3%
Dudley	68	97	£12,390	41	42%	148	£15,552	67	45%	154	£21,323	79	51%
Dumfries & Galloway	29	245	£9,542	48	20%	474	£26,850	110	23%	301	£18,258	84	28%
Dundee City	–	Less than 5	£114	Less than 5	–		£2,310	140	Information Not Held		£2,078	86	Information Not Held
Ealing	166	17	£832	5	29%	10	£1,665	1	10%	11	£1,975	2	18%
East Ayrshire	97	64	£2,354	8	13%	69	£2,103	14	20%	137	£6,841	38	28%
East Dunbartonshire	77	84	£1,125	7	8%	74	£1,322	10	14%	116	£2,574	21	18%
East Lothian	118	45	£2,360	10	22%	61	£4,475	18	30%	68	£6,751	21	31%
East Renfrewshire	90	68	£3,173	11	21%	86	£2,229	12	14%	75	£6,603	13	18%
East Riding of Yorkshire	87	72	£865	4	6%	103	£2,342	6	6%	225	£3,296	6	3%
East Sussex	9	600	£23,649	86	15%	1,540	£124,567	395	26%	1,289	£131,715	504	39%
Edinburgh	24	289	£10,384	29	10%	265	£17,341	44	17%	475	£28,132	136	29%
Enfield	151	25	£4,349	6	24%	47	£5,290	13	28%	69	£3,020	13	19%
Essex	3	1,359	£23,386	65	5%	2,548	£156,008	98	4%	2,578	£120,896	195	8%
Falkirk	73	90	£1,544	9	20%	107	£3,149	8	8%	127	£22,663	16	13%
Fife	70	94	£1,136	3	3%	119	£2,881	9	8%	339	£15,566	71	21%
Flintshire	176	14	£771	1	14%	55	£1,347	7	15%	62	£2,153	12	20%
Gateshead	101	59	£1,164	6	13%	46	£551	5	11%	70	£3,814	17	24%
Glasgow City	15	538	£18,402	89	17%	1,234	£66,801	316	26%	1,588	£257,371	1203	76%
Gloucestershire	12	575	£3,070	7	1%	576	£21,722	80	14%	736	£16,938	71	10%
Greenwich	80	82	£1,775	8	14%	34	£3,387	15	44%	39	£8,869	18	46%
Gwynedd	143	28	£1,565	4	20%	8	£368	1	13%	21	£48	1	5%
Hackney	151	25	£0	0	0%	15	£625	1	7%	32	£22,662	7	22%
Halton	184	8	£225	1	13%	21	£741	3	14%	23	£273	2	9%
Hammersmith and Fulham	169	16	£2,389	4	25%	16	£15,561	12	75%	24	£9,892	9	38%
Hampshire	1	1,760	£285,685	843	48%	1,899	£211,015	716	38%	844	£82,787	260	31%
Haringey	140	30	£2,799	7	23%	75	£6,944	24	32%	49	£6,183	13	27%
Harrow	121	40	£4,387	8	20%
Hartlepool	182	10	£92	1	10%	13	£406	3	23%	43	£4,690	16	37%
Havering	63	106	£84	1	1%
Herefordshire	30	241	£21,559	57	24%	1,575	£111,022	387	25%	391	£18,549	36	9%
Hertfordshire	5	992	£49,419	133	13%	1,564	£93,212	248	16%	1,553	£201,388	373	24%
Highland	194	4	£0	0	0%	9	£500	1	11%	6	£2,227	1	17%
Hillingdon	151	25	£1,476	7	28%	53	£2,248	12	23%	75	£7,314	20	27%
Hounslow	95	66	£919	2	3%	115	£1,848	10	9%	30	£3,347	8	27%
Inverclyde	107	53	£1,102	10	19%	127	£5,712	38	30%	157	£7,438	43	27%
Isle of Anglesey	134	34	£160	1	3%	73	£3,127	13	18%	75	£6,407	21	28%
Isle of Wight	26	260	£6,700	38	15%	354	£4,000	21	6%	176	£5,669	25	16%
Isles of Scilly	197	1	£0	0	0%	0	£0	0	0%	0	£0	0	0%
Islington	184	8	£3,534	4	50%	5	£0	0	0%	4	£0	0	0%
Kensington and Chelsea	190	7	£0	0	0%	10	£100	1	10%	6	£0	0	0%
Kent	4	1,263	£17,841	102	8%	2,321	£42,575	224	10%	1,206	£45,147	197	16%
Kingston upon Hull	109	52	£6,790	34	65%	59	£15,076	35	59%	127	£63,908	70	55%
Kingston upon Thames	160	22	£1,393	5	23%	28	£6,498	9	32%	20	£810	5	25%
Kirklees	53	135	£8,547	21	16%	235	£5,075	24	10%	300	£20,233	50	17%
Knowsley	184	8	£84	2	25%	24	£1,898	9	38%	49	£3,939	15	31%
Lambeth	106	54	£17,339	13	24%	123	£11,106	22	18%	82	£22,160	13	16%
Lancashire	19	378	£35,958	101	27%	512	£61,950	240	48%	525	£88,322	272	52%
Leeds	52	136	£11,575	44	32%	332	£29,709	96	29%	785	£99,419	294	38%
Leicester	165	19	£1,505	5	26%	26	£4,852	11	42%	76	£11,570	19	25%
Leicestershire	28	252	£12,255	16	6%	251	£27,582	48	19%	302	£17,080	56	19%
Lewisham	134	34	£1,113	6	18%	63	£1,319	7	11%	103	£12,116	25	24%
Lincolnshire	13	568	£42,784	313	55%	917	£94,725	697	76%	1,127	£161,199	1021	91%
Liverpool	36	190	£9,524	33	17%	811	£5,335	15	2%	Informa-tion Not Held	Information Not Held	Information Not Held	Information Not Held
Luton	117	46	£1,419	4	25%	21	£0	0	0%	29	£233	1	3%
Manchester	42	170	£12,427	56	33%	281	£15,580	80	29%	212	£8,490	37	18%
Medway	62	107	£4,660	2	2%	66	£3,498	4	6%	5	£5,201	1	20%
Merthyr Tydfil	179	11	£314	2	18%	34	£878	7	21%	16	£1,007	5	31%
Merton	162	20	£3,787	7	35%	35	£2,394	12	34%	25	£1,557	5	20%
Middlesbrough	148	26	£259	1	4%	20	£85	1	5%	23	£1,396	7	30%
Midlothian	131	35	£522	5	28%	61	£4,918	21	34%	73	£7,342	27	37%
Milton Keynes	57	124	£6,232	19	15%	174	£7,794	330	190%	248	£26,137	88	36%
Monmouthshire	143	28	£1,237	3	11%	47	£4,207	7	15%	56	£4,513	11	20%
Moray	128	36	£0	0	0%	14	£0	0	0%	42	£0	0	0%
Na h-Eileanan an Iar (Western Isles)	192	6	£0	0	0%	10	£0	0	0%	19	£60	1	5%
Neath Port Talbot	128	36	£1,983	2	67%	51	£2,191	8	16%	56	£3,334	7	13%
Newcastle upon Tyne	166	17	£2,580	5	29%	76	£4,603	15	20%	104	£4,214	16	15%
Newham	146	27	£0	0	0%	39	£1,654	3	8%	69	£15,744	18	26%
Newport	158	23	£441	5	22%	26	£4,068	6	23%	40	£2,547	12	30%
Norfolk	32	224	£19,237	49	22%	295	£12,641	48	16%	482	£24,599	80	17%
North Ayrshire	119	43	£128	2	5%	63	£318	2	3%	76	£777	2	3%
North East Lincolnshire	148	26	£0	0	0%	42	£4,255	1	2%	71	£2,327	13	18%
North Lanarkshire	56	128	£1,579	57	45%	138	£23,050	71	51%	242	£18,561	81	34%
North Lincolnshire	100	61	£1,225	7	11%
North Somerset	31	236	£11,595	55	23%	384	£17,908	84	22%	438	£29,803	140	32%
North Tyneside	131	35	£0	0	0%	83	£4,255	14	17%	105	£2,327	10	10%
North Yorkshire	27	253	£5,713	22	9%	318	£12,344	43	14%	571	£32,743	104	18%
Northamptonshire	20	361	£15,493	50	14%	536	£31,130	110	22%	782	£14,758	47	6%
Northumberland	40	181	£24,049	95	52%	353	£81,788	235	67%	579	£53,417	290	50%
Nottingham	116	47	£290	2	4%	44	£2,076	7	16%	75	£6,683	18	24%
Nottinghamshire	33	208	£13,111	50	24%	279	£23,562	75	27%	284	£28,600	75	26%
Oldham	82	77	£6,168	26	34%	144	£13,878	65	45%	272	£41,287	156	57%
Orkney Islands	197	1	£0	0	0%	2	£90	1	50%	1	£244	1	100%
Oxfordshire	13	568	£28,237	115	20%	884	£67,899	266	30%	703	£32,223	131	19%
Pembrokeshire	166	17	£1,620	6	35%	18	£1,027	4	22%	83	£18,501	45	54%
Perth and Kinross	65	102	Less than £1,000	Less than 5	–	154	£796	5	4%	158	£4,603	16	10%
Peterborough	169	16	£0	0	0%	52	£609	1	2%	22	£0	0	0%
Plymouth	16	518	£123,603	447	86%	427	£89,420	329	77%	129	£29,940	77	60%
Poole	161	21	£544	4	19%	25	£0	0	0%	18	£0	0	0%
Portsmouth
Powys	93	67	£1,938	8	15%	62	£529	3	5%	86	£1,853	10	12%
Reading	192	6	£0	0	0%
Redbridge	169	16	£734	1	6%	15	£145	1	7%	13	£0	0	0%
Redcar and Cleveland	173	15	£72	1	7%	38	£0	0	0%	70	£3,359	11	16%
Renfrewshire	50	142	£4,084	28	43%	292	£18,988	111	42%	301	£32,974	148	49%
Richmond upon Thames	146	27	£1,632	10	37%	40	£4,016	10	25%	27	£3,507	9	33%
Rochdale	102	58	£7,257	30	52%	39	£5,845	20	51%	114	£15,815	74	65%
Rhondda	119	43	£514	3	7%	70	£2,463	10	14%	70	£1,742	12	17%
Rotherham	43	163	£925	3	2%	138	£3,645	7	5%	183	£8,786	9	5%
Rutland	176	14	£220	2	14%	17	£331	2	12%	8	£0	0	0%
Salford	128	36	£3,409	7	19%	39	£956	7	18%	60	£3,954	12	20%
Sandwell	112	50	£1,613	10	20%	66	£8,725	27	41%	109	£25,306	65	60%
Scottish Borders	54	133	£1,135	5	4%	150	£1,528	9	6%	297	£10,749	52	18%
Sefton	179	11	£201	1	9%	10	£240	1	10%	16	£2,161	5	31%
Sheffield	33	208	£23,478	76	37%	255	£21,163	93	37%	156	£7,430	45	29%
Shetland Islands	197	1	£0	0	0%	20	£1,684	6	30%	14	£2,178	8	57%
Shropshire	51	141	£353	2	1%	207	£1,338	6	3%	292	£12,023	24	8%
Slough	190	7	£110	1	14%	10	£0	0	0%	13	£3,623	4	31%
Solihull	46	161	£7,373	13	8%	290	£18,148	32	11%	115	£23,250	10	9%
Somerset	21	359	£3,965	13	4%	508	£17,193	44	9%	516	£22,415	72	14%
South Ayrshire	44	162	£13,778	116	72%	167	£10,105	64	38%	171	£13,342	58	34%
South Gloucestershire	66	99	£1,404	9	9%	164	£788	6	4%	261	£13,436	21	8%
South Lanarkshire	47	158	£8,740	31	20%	206	£4,031	29	14%	260	£17,781	62	24%
South Tyneside	90	68	£3,614	12	18%	72	£2,796	10	14%	163	£4,378	20	12%
Southampton	75	87	£0	0	0%	104	£376	2	2%	62	£0	0	0%
Southend-on-Sea	121	40	£740	2	5%	84	£2,443	4	5%	49	£1,253	4	8%
Southwark	184	8	£400	3	38%	48	£2,541	7	15%	29	£2,541	7	24%
St. Helens	173	15	£3,617	3	43%	22	£384	2	9%	27	£342	3	11%
Staffordshire	8	641	£17,616	66	29%	875	£58,314	227	26%	1,040	£94,866	310	30%
Stirling	90	68	£1,155	3	13%	72	£2,614	9	15%	94	£2,966	17	18%
Stockport	98	63	£6,094	31	49%	68	£6,620	37	54%	156	£38,356	104	67%
Stockton-on-Tees	162	20	£323	2	10%	35	£909	6	17%	55	£297	3	6%
Stoke-on-Trent	77	84	£8,776	25	58%	264	£24,345	101	50%	236	£22,349	78	34%
Suffolk	25	278	£7,591	27	12%	302	£14,059	51	17%	279	£8,554	40	14%
Sunderland	89	69	£1,175	4	6%	70	£1,110	6	9%	101	£754	4	4%
Surrey	2	1,395	£131,241	299	28%	3,912	£250,289	842	22%	2,289	£468,474	385	17%
Sutton	151	25	£0	0	0%	57	£1,498	2	4%	27	£466	2	7%
Swansea	81	79	£824	7	9%	193	£2,907	19	10%	171	£2,267	10	6%
Swindon	105	55	£1,844	19	35%	110	£10,658	48	44%	69	£17,242	17	25%
Tameside	102	58	£3,563	11	19%	47	£3,956	13	28%	69	£5,688	18	26%
Telford and Wrekin	134	34	£1,545	9	26%	100	£13,934	45	45%	154	£28,900	85	55%
TfL	43	164	£21,291	54	33%	456	£84,726	136	30%	464	£125,137	145	31%
The Vale of Glamorgan	61	108	£5,752	24	22%	190	£14,102	47	25%	265	£36,499	74	28%
Thurrock	181	10	£152	5	50%	113	£6,532	19	17%	88	£7,214	22	25%
Torbay	162	20	£2,400	5	25%	49	£2,498	9	18%	35	£827	6	17%
Torfaen	169	16	£370	2	25%	60	£2,903	15	25%	55	£4,166	21	38%
Tower Hamlets	148	26	£3,999	8	31%	64	£4,591	21	33%	87	£13,199	32	37%
Trafford	72	91	£4,628	24	26%	76	£9,444	31	41%	176	£12,580	42	24%
Wakefield	82	77	£3,132	11	14%	86	£2,982	10	12%	194	£10,039	27	14%
Walsall	84	76	£10,000	31	47%	140	£15,267	81	58%	200	£37,595	116	58%
Waltham Forest	158	23	£115	1	33%	17	£1,608	7	47%	23	£1,568	6	26%
Wandsworth	125	38	£7,289	24	63%	81	£24,498	51	63%	63	£10,220	25	40%
Warrington	84	76	£788	3	4%	101	£1,016	7	7%	202	£12,829	17	8%
Warwickshire	49	143	£8,041	30	21%	266	£24,418	72	27%	340	£40,053	106	31%
West Berkshire	73	90	£2,098	7	8%	409	£241	1	0%	377	£427	3	1%
West Dunbartonshire						32	£95	1	3%	27	£0	0	0%
West Lothian	111	51	£948	6	12%	60	£5,159	13	22%	92	£7,033	22	24%
West Sussex	17	482	£19,779	80	17%	1,727	£78,818	242	20%	1,386	£83,732	241	18%
Westminster	121	40	£8,915	9	23%	69	£2,892	8	12%	65	£6,908	9	14%
Wigan	140	30	£1,811	9	30%	42	£1,427	7	17%	55	£4,094	13	24%
Wiltshire	11	585	£98,025	394	67%	780	£124,409	433	56%	596	£72,138	117	20%
Windsor and Maidenhead	127	37	£740	4	11%	77	£1,778	7	9%	83	£542	3	4%
Wirral	113	49	£321	1	2%	74	£1,147	3	4%	97	£4,916	9	9%
Wokingham***	67	98	£5,023	10	10%	83	£2,186	8	10%	43	£513	2	5%
Wolverhampton	93	67	£2,275	10	15%	60	£2,963	12	20%	71	£5,377	21	30%
Worcestershire	44	162	£13,982	32	20%	337	£13,183	58	17%	417	£19,762	73	18%
Wrexham	98	63	£2,906	16	50%	92	£5,610	14	21%	65	£24,504	32	50%
York	155	24	£0	0	0%	33	£312	2	6%	71	£880	7	10%
* Value rounded to the nearest £. Please note that the percentage of successful claims refers to completed claims. There may have been ongoing claims at the time of the Local Authority’s response. Rounded to the nearest %. *Data for calendar year 2014 rather than the financial year 2014/15

Table 2: Local Authorities by 2014/15 number of claims ranking

GB		2014/15				2013/14				2012/13
*Local Authority*	*Rank based on 2014/15 number of claims*	*Number of claims*	Value of Successful Claims*	*Successful Claims*	% successful claims**	*Number of claims*	Value of Successful Claims*	*Number of Successful Claims*	% successful claims**	*Number of claims*	Value of Successful Claims*	*Successful Claims*	% successful claims**
Hampshire	1	1760	£285,685	843	48%	1899	£211,015	716	38%	844	£82,787	260	31%
Surrey	2	1395	£131,241	299	28%	3912	£250,289	842	22%	2289	£468,474	385	17%
Essex	3	1359	£23,386	65	5%	2548	£156,008	98	4%	2578	£120,896	195	8%
Kent	4	1263	£17,841	102	8%	2321	£42,575	224	10%	1206	£45,147	197	16%
Hertfordshire	5	992	£49,419	133	13%	1564	£93,212	248	16%	1553	£201,388	373	24%
Devon	6	927	£141,385	662	71%	899	£108,415	359	40%	633	£100,344	253	40%
Cornwall	7	782	£12,928	41	7%	735	£11,275	40	5%	410	£9,778	35	9%
Staffordshire	8	641	£17,616	66	29%	875	£58,314	227	26%	1040	£94,866	310	30%
East Sussex	9	600	£23,649	86	15%	1540	£124,567	395	26%	1289	£131,715	504	39%
Derbyshire	10	595	£80,447	300	50%	614	£66,832	271	44%	707	£23,658	99	14%
Wiltshire	11	585	£98,025	394	67%	780	£124,409	433	56%	596	£72,138	117	20%
Gloucestershire	12	575	£3,070	7	1%	576	£21,722	80	14%	736	£16,938	71	10%
Lincolnshire	13	568	£42,784	313	55%	917	£94,725	697	76%	1127	£161,199	1021	91%
Oxfordshire	13	568	£28,237	115	20%	884	£67,899	266	30%	703	£32,223	131	19%
Glasgow City	15	538	£18,402	89	17%	1234	£66,801	316	26%	1588	£257,371	1203	76%
Plymouth	16	518	£123,603	447	86%	427	£89,420	329	77%	129	£29,940	77	60%
West Sussex	17	482	£19,779	80	17%	1727	£78,818	242	20%	1386	£83,732	241	18%
Buckinghamshire	18	461	£3,747	12	5%	1063	£3,745	11	1%	1110	£13,213	44	4%
Lancashire	19	378	£35,958	101	27%	512	£61,950	240	48%	525	£88,322	272	52%
Northamptonshire	20	361	£15,493	50	14%	536	£31,130	110	22%	782	£14,758	47	6%
Somerset	21	359	£3,965	13	4%	508	£17,193	44	9%	516	£22,415	72	14%
Cambridgeshire	22	324	£24,319	71	22%	485	£104,264	242	50%	175	£55,080	37	21%
Cumbria	23	311	£19,321	52	26%	272	£16,801	41	15%	251	£11,136	51	20%
Edinburgh	24	289	£10,384	29	10%	265	£17,341	44	17%	475	£28,132	136	29%
Suffolk	25	278	£7,591	27	12%	302	£14,059	51	17%	279	£8,554	40	14%
Isle of Wight	26	260	£6,700	38	15%	354	£4,000	21	6%	176	£5,669	25	16%
North Yorkshire	27	253	£5,713	22	9%	318	£12,344	43	14%	571	£32,743	104	18%
Leicestershire	28	252	£12,255	16	6%	251	£27,582	48	19%	302	£17,080	56	19%
Dumfries & Galloway	29	245	£9,542	48	20%	474	£26,850	110	23%	301	£18,258	84	28%
Herefordshire	30	241	£21,559	57	24%	1575	£111,022	387	25%	391	£18,549	36	9%
North Somerset	31	236	£11,595	55	23%	384	£17,908	84	22%	438	£29,803	140	32%
Norfolk	32	224	£19,237	49	22%	295	£12,641	48	16%	482	£24,599	80	17%
Nottinghamshire	33	208	£13,111	50	24%	279	£23,562	75	27%	284	£28,600	75	26%
Sheffield	33	208	£23,478	76	37%	255	£21,163	93	37%	156	£7,430	45	29%
Barnet	35	207	£40,333	90	43%	160	£32,253	77	48%	169	£27,910	69	41%
Liverpool	36	190	£9,524	33	17%	811	£5,335	15	2%	Informa-tion Not Held	Information Not Held	Information Not Held	Information Not Held
Cardiff	37	188	£7,226	40	21%	248	£12,137	47	19%	241	£12,130	47	20%
Birmingham	38	186	£4,217	19	10%	412	£8,412	26	6%	196	£380	1	1%
Dorset	39	185	£73	1	1%	458	£972	3	1%	511	£4,854	15	3%
Northumberland	40	181	£24,049	95	52%	353	£81,788	235	67%	579	£53,417	290	50%
Cheshire West and Chester	41	180	£2,885	25	18%	229	£5,514	17	7%	322	£22,695	40	12%
Manchester	42	170	£12,427	56	33%	281	£15,580	80	29%	212	£8,490	37	18%
TfL	43	164	£21,291	54	33%	456	£84,726	136	30%	464	£125,137	145	31%
Rotherham	44	163	£925	3	2%	138	£3,645	7	5%	183	£8,786	9	5%
South Ayrshire	45	162	£13,778	116	72%	167	£10,105	64	38%	171	£13,342	58	34%
Worcestershire	45	162	£13,982	32	20%	337	£13,183	58	17%	417	£19,762	73	18%
Solihull	47	161	£7,373	13	8%	290	£18,148	32	11%	115	£23,250	10	9%
South Lanarkshire	48	158	£8,740	31	20%	206	£4,031	29	14%	260	£17,781	62	24%
Cheshire East	49	154	£1,477	2	1%	260	£7,799	15	6%	1199	£133,434	308	26%
Warwickshire	50	143	£8,041	30	21%	266	£24,418	72	27%	340	£40,053	106	31%
Renfrewshire	51	142	£4,084	28	43%	292	£18,988	111	42%	301	£32,974	148	49%
Shropshire	52	141	£353	2	1%	207	£1,338	6	3%	292	£12,023	24	8%
Leeds	53	136	£11,575	44	32%	332	£29,709	96	29%	785	£99,419	294	38%
Kirklees	54	135	£8,547	21	16%	235	£5,075	24	10%	300	£20,233	50	17%
Scottish Borders	55	133	£1,135	5	4%	150	£1,528	9	6%	297	£10,749	52	18%
Bradford	56	131	£2,665	6	16%	144	£10,992	21	15%	150	£34,165	13	9%
North Lanarkshire	57	128	£1,579	57	45%	138	£23,050	71	51%	242	£18,561	81	34%
Milton Keynes	58	124	£6,232	19	15%	174	£7,794	330	190%	248	£26,137	88	36%
Aberdeenshire	59	113	£11,495	26	23%	132	£9,314	27	21%	191	£7,962	38	20%
Bath and North East Somerset	60	111	£13,525	52	47%	133	£1,087	53	40%	113	£7,820	22	20%
Bury	61	110	£21,466	97	88%	177	£35,280	119	69%	185	£33,806	132	73%
The Vale of Glamorgan	62	108	£5,752	24	22%	190	£14,102	47	25%	265	£36,499	74	28%
Medway	63	107	£4,660	2	2%	66	£3,498	4	6%	5	£5,201	1	20%
Havering	64	106	£84	1	1%
Croydon	65	104	£84,453	18	17%	236	£14,201	46	20%	191	£18,458	53	28%
Perth and Kinross	66	102	£1,000	Less than 5	–	154	£796	5	4%	158	£4,603	16	10%
South Gloucestershire	67	99	£1,404	9	9%	164	£788	6	4%	261	£13,436	21	8%
Wokingham***	68	98	£5,023	10	10%	83	£2,186	8	10%	43	£513	2	5%
Dudley	69	97	£12,390	41	42%	148	£15,552	67	45%	154	£21,323	79	51%
Brent	70	95	£7,968	30	32%	179	£5,281	24	16%	119	£29,317	23	20%
Central Bedfordshire	71	94	£13,626	12	13%	252	£10,246	34	14%	263	£14,313	48	18%
Fife	71	94	£1,136	3	3%	119	£2,881	9	8%	339	£15,566	71	21%
Trafford	73	91	£4,628	24	26%	76	£9,444	31	41%	176	£12,580	42	24%
Falkirk	74	90	£1,544	9	20%	107	£3,149	8	8%	127	£22,663	16	13%
West Berkshire	74	90	£2,098	7	8%	409	£241	1	0%	377	£427	3	1%
Southampton	76	87	£0	0	0%	104	£376	2	2%	62	£0	0	0%
Barnsley	77	86	£5,799	32	37%	113	£6,226	23	20%	115	£6,451	20	17%
Bolton	78	84	£19,063	68	81%	90	£20,523	77	86%	76	£24,093	57	75%
East Dunbartonshire	78	84	£1,125	7	8%	74	£1,322	10	14%	116	£2,574	21	18%
Stoke-on-Trent	78	84	£8,776	25	58%	264	£24,345	101	50%	236	£22,349	78	34%
Greenwich	81	82	£1,775	8	14%	34	£3,387	15	44%	39	£8,869	18	46%
Swansea	82	79	£824	7	9%	193	£2,907	19	10%	171	£2,267	10	6%
Oldham	83	77	£6,168	26	34%	144	£13,878	65	45%	272	£41,287	156	57%
Wakefield	83	77	£3,132	11	14%	86	£2,982	10	12%	194	£10,039	27	14%
Walsall	85	76	£10,000	31	47%	140	£15,267	81	58%	200	£37,595	116	58%
Warrington	85	76	£788	3	4%	101	£1,016	7	7%	202	£12,829	17	8%
Bristol	87	75	£336	1	1%	119	£6,112	17	14%	121	£2,161	6	5%
Bromley	88	72	£770	3	6%	109	£9,264	43	39%	113	£12,673	53	47%
East Riding of Yorkshire	88	72	£865	4	6%	103	£2,342	6	6%	225	£3,296	6	3%
Sunderland	90	69	£1,175	4	6%	70	£1,110	6	9%	101	£754	4	4%
East Renfrewshire	91	68	£3,173	11	21%	86	£2,229	12	14%	75	£6,603	13	18%
South Tyneside	91	68	£3,614	12	18%	72	£2,796	10	14%	163	£4,378	20	12%
Stirling	91	68	£1,155	3	13%	72	£2,614	9	15%	94	£2,966	17	18%
Powys	94	67	£1,938	8	15%	62	£529	3	5%	86	£1,853	10	12%
Wolverhampton	94	67	£2,275	10	15%	60	£2,963	12	20%	71	£5,377	21	30%
Derby	96	66	£599	2	10%	211	£8,136	8	6%	242	£12,455	12	7%
Hounslow	96	66	£919	2	3%	115	£1,848	10	9%	30	£3,347	8	27%
East Ayrshire	98	64	£2,354	8	13%	69	£2,103	14	20%	137	£6,841	38	28%
Stockport	99	63	£6,094	31	49%	68	£6,620	37	54%	156	£38,356	104	67%
Wrexham	99	63	£2,906	16	50%	92	£5,610	14	21%	65	£24,504	32	50%
North Lincolnshire	101	61	£1,225	7	11%
Gateshead	102	59	£1,164	6	13%	46	£551	5	11%	70	£3,814	17	24%
Rochdale	103	58	£7,257	30	52%	39	£5,845	20	51%	114	£15,815	74	65%
Tameside	103	58	£3,563	11	19%	47	£3,956	13	28%	69	£5,688	18	26%
Doncaster	105	56	£4,054	12	21%	72	£11,907	23	32%	135	£21,644	53	39%
Swindon	106	55	£1,844	19	35%	110	£10,658	48	44%	69	£17,242	17	25%
Lambeth	107	54	£17,339	13	24%	123	£11,106	22	18%	82	£22,160	13	16%
Coventry	108	53	£7,906	11	21%	108	£9,333	43	40%	150	£16,518	63	42%
Inverclyde	108	53	£1,102	10	19%	127	£5,712	38	30%	157	£7,438	43	27%
Angus	110	52	£1,535	10	19%	112	£541	4	4%	190	£1,369	5	3%
Kingston upon Hull	110	52	£6,790	34	65%	59	£15,076	35	59%	127	£63,908	70	55%
West Lothian	112	51	£948	6	12%	60	£5,159	13	22%	92	£7,033	22	24%
Sandwell	113	50	£1,613	10	20%	66	£8,725	27	41%	109	£25,306	65	60%
Bedford	114	49	£1,789	5	17%	93	£7,256	10	15%	74	£1,932	3	4%
Wirral	114	49	£321	1	2%	74	£1,147	3	4%	97	£4,916	9	9%
Calderdale	116	48	£4,737	8	38%	54	£3,849	4	7%	51	£150	2	4%
Nottingham	117	47	£290	2	4%	44	£2,076	7	16%	75	£6,683	18	24%
Luton	118	46	£1,419	4	25%	21	£0	0	0%	29	£233	1	3%
East Lothian	119	45	£2,360	10	22%	61	£4,475	18	30%	68	£6,751	21	31%
North Ayrshire	120	43	£128	2	5%	63	£318	2	3%	76	£777	2	3%
Rhondda	120	43	£514	3	7%	70	£2,463	10	14%	70	£1,742	12	17%
Brighton and Hove	122	40	£2,140	8	30%	76	£3,383	5	7%	48	£3,050	3	6%
Harrow	122	40	£4,387	8	20%
Southend-on-Sea	122	40	£740	2	5%	84	£2,443	4	5%	49	£1,253	4	8%
Westminster	122	40	£8,915	9	23%	69	£2,892	8	12%	65	£6,908	9	14%
County Durham	126	38	£367	2	5%	201	£2,497	14	7%	415	£7,116	21	5%
Wandsworth	126	38	£7,289	24	63%	81	£24,498	51	63%	63	£10,220	25	40%
Windsor and Maidenhead	128	37	£740	4	11%	77	£1,778	7	9%	83	£542	3	4%
Moray	129	36	£0	0	0%	14	£0	0	0%	42	£0	0	0%
Neath Port Talbot	129	36	£1,983	2	67%	51	£2,191	8	16%	56	£3,334	7	13%
Salford	129	36	£3,409	7	19%	39	£956	7	18%	60	£3,954	12	20%
Argyll & Bute	132	35	£1,921	7	20%	74	£7,587	19	26%	76	£4,811	21	28%
Midlothian	132	35	£522	5	28%	61	£4,918	21	34%	73	£7,342	27	37%
North Tyneside	132	35	£0	0	0%	83	£4,255	14	17%	105	£2,327	10	10%
Denbighshire	135	34	£782	4	12%	11	£5,781	11	100%	46	£2,153	6	13%
Isle of Anglesey	135	34	£160	1	3%	73	£3,127	13	18%	75	£6,407	21	28%
Lewisham	135	34	£1,113	6	18%	63	£1,319	7	11%	103	£12,116	25	24%
Telford and Wrekin	135	34	£1,545	9	26%	100	£13,934	45	45%	154	£28,900	85	55%
Bracknell Forest	139	32	£0	0	0%	16	£232	1	6%	13	£0	0	0%
Carmarthenshire	139	32	£218	1	3%	39	£90	1	3%	41	£501	6	15%
Haringey	141	30	£2,799	7	23%	75	£6,944	24	32%	49	£6,183	13	27%
Wigan	141	30	£1,811	9	30%	42	£1,427	7	17%	55	£4,094	13	24%
Blackburn with Darwen	143	29	£744	6	21%	37	£5,815	11	30%	32	£6,313	17	53%
Bournemouth	144	28	£1,550	6	150%	63	£3,862	12	19%	63	£5,612	22	35%
Gwynedd	144	28	£1,565	4	20%	8	£368	1	13%	21	£48	1	5%
Monmouthshire	144	28	£1,237	3	11%	47	£4,207	7	15%	56	£4,513	11	20%
Newham	147	27	£0	0	0%	39	£1,654	3	8%	69	£15,744	18	26%
Richmond upon Thames	147	27	£1,632	10	37%	40	£4,016	10	25%	27	£3,507	9	33%
Middlesbrough	149	26	£259	1	4%	20	£85	1	5%	23	£1,396	7	30%
North East Lincolnshire	149	26	£0	0	0%	42	£4,255	1	2%	71	£2,327	13	18%
Tower Hamlets	149	26	£3,999	8	31%	64	£4,591	21	33%	87	£13,199	32	37%
Enfield	152	25	£4,349	6	24%	47	£5,290	13	28%	69	£3,020	13	19%
Hackney	152	25	£0	0	0%	15	£625	1	7%	32	£22,662	7	22%
Hillingdon	152	25	£1,476	7	28%	53	£2,248	12	23%	75	£7,314	20	27%
Sutton	152	25	£0	0	0%	57	£1,498	2	4%	27	£466	2	7%
Caerphilly	156	24	£1,633	2	8%	78	£1,714	13	17%	70	£3,030	11	16%
Darlington	156	24	£72	1	4%	32	£0	0	0%	84	£0	0	0%
York	156	24	£0	0	0%	33	£312	2	6%	71	£880	7	10%
Newport	159	23	£441	5	22%	26	£4,068	6	23%	40	£2,547	12	30%
Waltham Forest	159	23	£115	1	33%	17	£1,608	7	47%	23	£1,568	6	26%
Kingston upon Thames	161	22	£1,393	5	23%	28	£6,498	9	32%	20	£810	5	25%
Poole	162	21	£544	4	19%	25	£0	0	0%	18	£0	0	0%
Merton	163	20	£3,787	7	35%	35	£2,394	12	34%	25	£1,557	5	20%
Stockton-on-Tees	163	20	£323	2	10%	35	£909	6	17%	55	£297	3	6%
Torbay	163	20	£2,400	5	25%	49	£2,498	9	18%	35	£827	6	17%
Leicester	166	19	£1,505	5	26%	26	£4,852	11	42%	76	£11,570	19	25%
Ealing	167	17	£832	5	29%	10	£1,665	1	10%	11	£1,975	2	18%
Newcastle upon Tyne	167	17	£2,580	5	29%	76	£4,603	15	20%	104	£4,214	16	15%
Pembrokeshire	167	17	£1,620	6	35%	18	£1,027	4	22%	83	£18,501	45	54%
Hammersmith and Fulham	170	16	£2,389	4	25%	16	£15,561	12	75%	24	£9,892	9	38%
Peterborough	170	16	£0	0	0%	52	£609	1	2%	22	£0	0	0%
Redbridge	170	16	£734	1	6%	15	£145	1	7%	13	£0	0	0%
Torfaen	170	16	£370	2	25%	60	£2,903	15	25%	55	£4,166	21	38%
Camden	174	15	£956	5	33%	21	£3,139	3	14%	24	£4,106	4	17%
Redcar and Cleveland	174	15	£72	1	7%	38	£0	0	0%	70	£3,359	11	16%
St. Helens	174	15	£3,617	3	43%	22	£384	2	9%	27	£342	3	11%
Conwy	177	14	£247	2	14%	18	£745	2	11%	15	£531	2	13%
Flintshire	177	14	£771	1	14%	55	£1,347	7	15%	62	£2,153	12	20%
Rutland	177	14	£220	2	14%	17	£331	2	12%	8	£0	0	0%
Merthyr Tydfil	180	11	£314	2	18%	34	£878	7	21%	16	£1,007	5	31%
Sefton	180	11	£201	1	9%	10	£240	1	10%	16	£2,161	5	31%
Hartlepool	182	10	£92	1	10%	13	£406	3	23%	43	£4,690	16	37%
Ceredigion	182	10	£87	1	14%	9	£140	2	22%	5	£0	0	0%
Thurrock	182	10	£152	5	50%	113	£6,532	19	17%	88	£7,214	22	25%
Barking and Dagenham	185	9	£500	2	22%	15	£1,609	3	20%	23	£1,290	6	26%
Blaenau Gwent	186	8	£0	0	0%	23	£295	3	13%	9	£0	0	0%
Clackmannanshire	186	8	£0	0	0%	4	£1,457	1	25%	18	£0	0	0%
Halton	186	8	£225	1	13%	21	£741	3	14%	23	£273	2	9%
Islington	186	8	£3,534	4	50%	5	£0	0	0%	4	£0	0	0%
Knowsley	186	8	£84	2	25%	24	£1,898	9	38%	49	£3,939	15	31%
Southwark	186	8	£400	3	38%	48	£2,541	7	15%	29	£2,541	7	24%
Kensington and Chelsea	192	7	£0	0	0%	10	£100	1	10%	6	£0	0	0%
Slough	192	7	£110	1	14%	10	£0	0	0%	13	£3,623	4	31%
Na h-Eileanan an Iar (Western Isles)	194	6	£0	0	0%	10	£0	0	0%	19	£60	1	5%
Reading	194	6	£0	0	0%
Highland	196	4	£0	0	0%	9	£500	1	11%	6	£2,227	1	17%
Blackpool	197	3	£1,089	2	67%	19	£2,107	9	47%	20	£2,038	6	30%
City of London	198	2	£0	0	0%	3	£0	0	0%	0	£0	0	0%
Isles of Scilly	199	1	£0	0	0%	0	£0	0	0%	0	£0	0	0%
Orkney Islands	199	1	£0	0	0%	2	£90	1	50%	1	£244	1	100%
Shetland Islands	199	1	£0	0	0%	20	£1,684	6	30%	14	£2,178	8	57%
Bexley	202	0	£0	0		90	£6,165	5	7%	76	£498	2	3%
Dundee City	–	Less than 5	£114	Less than 5	–		£2,310	140	Information Not Held		£2,078	86	Information Not Held
Aberdeen City						120	£212	2	2%	115	£1,137	7	6%
Bridgend						66	£6,331	26	39%	118	£13,013	56	48%
Portsmouth
West Dunbartonshire						32	£95	1	3%	27	£0	0	0%
Value rounded to the nearest £. Please note that the percentage of successful claims refers to completed claims. There may have been ongoing claims at the time of the Local Authority’s response. Rounded to the nearest %. . **Data for calendar year 2014 rather than the financial year 2014/15

Pothole compensation claims – 2014/1529 Sep 2015

Pothole compensation claims fall but still average one every 18 minutes